Return Policy
RETURNS
If you are not 100% satisfied with your jewelry, you are welcome to contact us to initiate a return or exchange process within 14 days of receiving your order. You can simply email us here and we will guide you through the process. To return or exchange your item(s) you must contact us with a picture of the item(s) you would like to return or exchange. We will then provide you with several options, including to exchange or return your item(s) for a store credit. If it has passed the 14 days, then we can unfortunately not process your request.
If you decide to proceed with either of the aforementioned options, we will issue you a return address and RMA (Return Merchandise Authorization) which should be written on the label or the outside of the box. This number must be easily readable. For us to proceed with your request you must both have included the given RMA number on the package, and provide us with a tracking number via email. You must also ship out the item(s) you would like to return or exchange within 7 days after we have provided you with the return address.
You will be responsible for the shipping fee on sending the item(s) back to us. However, if you decide to proceed with an exchange we will cover the shipping costs on sending the new item(s) back out to you. Once your package has arrived back at our facility it can take up to 2 weeks (14 days) for us to process your request. During this period our warehouse staff will open, verify, and account for everything you have sent us. As soon as we get a confirmation from the warehouse staff, we will contact you via email to confirm receipt and finalize the process.
REPLACEMENTS
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving your order to set in motion a replacement.
Should you receive an item that is in the wrong color or size than the one you originally ordered, please email us a picture of the item(s) showing the size measurement and its original packaging within 48 hours upon receipt of the order.
We can only offer you replacements at no additional cost if it falls under below criteria:
* Items are faulty, damaged, or broken upon arrival.
* Wrong item was received such as size, style, color.
Measurements are provided on each product’s description to help you to find an accurate fit. Items received in the correct size ordered, that do not fit, are not eligible for replacement or exchange.
INCORRECT or INCOMPLETE SHIPPING ADDRESS & LOST SHIPMENTS
Peaceful-Island.com is not responsible for parcels that become lost or mis-routed during shipment. Please ensure that all the shipping information you have provided is correct and complete such as house number, street address, and apartment number with your order to prevent lost items. Lost items are traceable by the responsible mail carrier such as USPS.com for more precise support to recover a package lost in shipment.
REFUNDS (if applicable)
If a refund is approved, then your refund will be processed, a restocking fee of 20% will be deducted and a store credit will be provided to you for the remaining amount of the item returned.
LATE OR MISSING ITEM REFUNDS (if applicable)
If you haven’t received a refund yet, first check the details in your refund confirmation email. There can be a delay due to weekends and national holidays before a refund is issued. If you have done all of this and you still have not received your refund yet, email us here.
CANCELLATION POLICY
Can I cancel my order(s)? We do not accept cancellations. Once the payment has been received there is unfortunately nothing we can do. All of our orders are processed automatically and therefore a cancellation would not be possible.
SALE ITEMS (if applicable)
Sale items are final sale and are not refundable nor exchangeable.
EXCHANGES (if applicable)
We only replace items if they are faulty or damaged. If you need a replacement for the same item, send us an email us here.
We do not provide exchanges, returns or refunds if customer changes their mind after receiving their order(s).
If you have other concerns not addressed here, please refer to our FAQs or contact our Customer Care here.